Now in beta  ·  Malaysia & SEA

Every message,
perfectly relayed.

relai handles your customer conversations on WhatsApp, Instagram, Messenger, and your own website — powered by the AI of your choice, with your team always in control.

4
Platforms connected
AI models supported
Conversations handled
Features

Everything your team needs.
Nothing it doesn't.

Built lean for SMBs and sales teams across Southeast Asia. Powerful enough to scale.

🧠
Bring your own AI brain

Switch between Claude, OpenAI GPT-4o, and Google Gemini without touching a single config file. Your keys, your models, your costs — fully under your control.

Customer
Do you have slots tomorrow?
relai · Claude
Let me check your calendar right now! 🗓 What time works?
Customer
Around 3pm please
relai · Claude
3pm is free! Booking it for you now ✓
📅
Calendar booking, built-in

The AI checks your Google Calendar and books appointments mid-conversation — zero manual steps, zero double bookings.

👥
Your whole team, one inbox

Add team members with admin or agent roles. Everyone sees the same live threads, can jump in at any time, and hands off without missing a beat.

Seamless human handoff

Trigger words escalate to a human instantly. Draft mode lets you review every reply before it goes out. Toggle per conversation, any time.

Real-time dashboard

Live WebSocket feed of every conversation. Watch the bot work, jump in at any moment, see platform-wide stats, and toggle the AI per thread.

🔒
Encrypted at rest

API keys and tokens are AES-256-GCM encrypted. Masked in the UI, locked in the DB. Your secrets never leave your infrastructure.

🌐
Website live chat

One script tag adds an AI chat bubble to any website. Visitors get instant answers; you see every thread in the same dashboard as your social channels.

How it works

A message in.
The right reply out.

01
Customer sends a message

A message arrives on WhatsApp, Instagram DMs, or Facebook Messenger. relai receives it in milliseconds via webhook or local bridge.

02
AI generates the reply

Your chosen AI (Claude, GPT-4o, or Gemini) gets the full conversation history, your persona prompt, and optional calendar tools. It crafts a reply that sounds like your team.

03
Sent — or reviewed first

In live mode the reply goes out with a human-like delay. In draft mode it's routed to your team for approval. You decide, per conversation.

04
Your team stays in the loop

Every message streams live to the dashboard over WebSocket. Agents can take over, add notes, and hand back to the bot — all from one screen.

relai · Dashboard
💬 Convos
📊 Stats
⚙️ Settings
👥 Users
🔗 Bridges
Ahmad R. Bot on
Siti M. Escalated
Wei Ling Bot on
Rajan K. Bot on
Ahmad R. · WhatsApp
When can I book an appointment?
relai: I can check your calendar right now! What day works best? 🗓
Platforms

One inbox.
Every channel.

Connect all your messaging channels — social and web — to a single AI-powered workspace.

Instagram

Reply to DMs automatically with context-aware AI responses

Facebook

Handle Messenger conversations at scale, effortlessly

Web Widget

Embed live AI chat on any website with a single script tag

Powered by the world's best AI
Claude by Anthropic
GPT-4o by OpenAI
Gemini by Google
Token estimator

Know what you'll use
before you commit.

AI replies cost tokens. Move the sliders to see how your chat volume maps to monthly usage — and which plan fits.

What eats tokens per exchange
System prompt
~50 tok cached
Chat history
~100 tok cached
Customer message
~60 tok
Bot reply
~200 tok
≈ 410 tokens / exchange prompt caching on
Cached (10% cost)
New input
Output

relai uses prompt caching — your system prompt and conversation history are cached after the first turn, so repeated reads cost ~10% of normal input price. Without caching, each exchange would run ~2.5× higher.

Chats per day 10
1 chat150 chats
Turns per conversation 6
2 turns20 turns
Estimated monthly usage
738K
tokens / month
Plan capacity
Starter
2M
Growth
3.5M

On the BYOK plan you pay your AI provider directly — token volume affects your provider bill, not your relai subscription.

Roadmap

What's coming next.
Stay tuned.

We're doubling down on automation so your team spends time closing, not chasing.

In Development
📱
Mobile App

Full relai dashboard in your pocket. Get push notifications for escalations, approve AI drafts, and jump into any conversation — from anywhere.

  • iOS & Android native apps
  • Push alerts for escalations and new leads
  • Reply, toggle the bot, and approve drafts on the go
  • Biometric login & encrypted local storage
Book a Demo

Consultation & demo required

Every relai setup is tailored to your business. Schedule a free live demo and we'll walk you through exactly how it works for your team.

Live Chat
Click the chat bubble on this page to talk to us directly — instant response.
Email
admin@relai.my — we'll respond within one business day.
Facebook
Message us on Facebook and we'll get back to you shortly.
Instagram
DM us on Instagram @relai.my — we're active there too.
Early Access

Be first in line.
Join the waitlist.

relai is currently in private beta. Fill in your details and we'll reach out when we're ready to onboard you.

No spam. We'll only email you when it's your turn.